Experts say theft is a big risk for sellers using scanning and transfer technology
But companies can reduce this risk by providing additional levels of protection, including security cameras, customer alerts and advanced staff training.
Customers can be attracted to browse and save time. But when aggressive children see signs of harassment and harassment, they tend to scan products and forget to leave the store, data from Adrian Beck, a professor of criminology at the University of Leicester in the UK , showed . Do not pay service fees
Retailers and technology companies use a variety of safeguards, including prior investigations. But sometimes, all the items that Beck does not check will not display the non-exempt items. Prevent the loss of physical scanning and scanning programs
Analyzing more than 13 major retailers in the United States and the UK last year, with more than 140 million scanned transactions, Beck found that the loss of additional products reached 10 basis points for every 1% of the total. Sales amount . In other words, if a store sells products 10% of sales by scanning and moving, product loss can be increased by 1%
According to the National Merchant Council, retailers are now losing about 1.4% of their stock annually due to theft, labor shortages and other factors.
Beck’s research shows that the risk increases with the size of the basket. Customers who have 50 items in a cart have a 60% chance that there will be no scan of one or more items, while 100 customers will have errors. Miss 86%
Because some retailers are profitable, additional 1% operations can be very popular.
Beck said this by releasing brothers for retail.
When marketers use scan and scan technology to reduce customer front friction, they create random thefts. Meijer Shop & Scan is now available in 246 stores and Dollar. General and Kroger have also introduced this technology to hundreds of stores.
Meanwhile, Walmart retired from Scan & Go just four months after launching more than 100 stores last year. A spokesman at the time said there was little involvement in the program and “Friction,” but in an interview with businessmen, the head of Scan & Go said it was stolen. There is also a reason for the withdrawal.
Wal-Mart continues this idea with a new prototype of a supercar in May in Toronto. Customers access Scan and Go through the My Walmart app and then exit the bright yellow hall. Walmart also offers a “check with me” program that pays employees using in-store equipment.
The CEO of SamsClub.com, the seller, Chain Club, Sam’s Club, is still offering Scan & Go and plans to launch new components such as the launch of Vision Computer Products, Iannone said at a grocery meeting. Last month
To avoid theft and scanning, merchants and technology use real-time monitoring to ensure that customers scan products in their carts. Some customers, such as Meijer, use an algorithm that randomly selects customers to check their luggage. The program orders store associates through apps or software and approves purchases before customers leave the store.
According to the Meijer website, “orders and scans are chosen at random to test the service, which helps the app understand and refine what was wrongly scanned.”
Other programs, such as Kroger’s “luggage scanner,” require employees to check all customer orders. Once the link is approved for ordering, customers can pay via the app or station.
But the product can still slip through the cracks, Beck said. Tracking programs often provide employees with all kinds of inspections, not requiring employees to receive complete orders and destroy what is considered a quick process, but says that if intentional theft occurs, the stolen product will be at the bottom of the cart If the customer has more than 40 items, Beck said an associate is unlikely to find a product stolen from the beginning.
Sellers are also threatening to steal them using existing self-tests. Beck and colleagues In 2016, publicly report that many products should provide training to customers, and distributors and service providers will not require additional protection to minimize potential losses.
Beck said the same recommendations apply to scanning and processing. To ensure a complete scan and migration experience, merchants must provide multiple levels of security. These include a strong customer recognition system, setting rules and expectations for customers, and training staff to conduct comprehensive inspections. Other systems, such as high-tech rail cameras and training programs, help staff detect theft and interact with customers to reduce theft.
Beck said the seller has so far done nothing sufficient to educate employees on how to discover stolen items during an inspection. In addition, we do not educate consumers on how to use technology carefully to reduce unwanted theft.
Play on the road
Last year, the New York Fairway market joined forces with FutureProof to launch a tech retailer to launch mobile scanning, and the company currently has 15 affiliates.
Mike Penner, director of operations and retail technology at Fairway, told G Diving Magazine that he has taken many steps to reduce the loss of money theft. Customers will be notified that they will be randomly viewed when using the program. If the product does not fit the bill, the employee will ask the customer whether they want to buy it or not.
In addition, in order to use this app, customers must have a profile picture in profile technology and face recognition to confirm their identity before making a purchase.Penner says you need to provide customer service without a profile picture and contact customer service to request it Customer Service
William Hogben, CEO of Future Retail Company, said the first customers to use diving technology could show appreciation. However, as customers continue to use the program, the chances of purchase models being monitored and flagged by the system are diminishing.
Penner says customers unfamiliar with the technology are threatening to steal it, but Fairway has taken appropriate steps to reduce losses.
“We strive to educate our customers to make the next experience smoother and more peaceful.”
Advanced technological threats
Beck said technology investments are worth it because marketers want to retain, scan and move to pay for innovation without the hassle. Repair expensive hardware
Malay Kundu, CEO and founder of StopLift Vision Monitoring Systems, said the cost of operating in top-class stores would be reduced when moving and moving food. Because customers do not have to wait for the old payment order or travel with them, they can travel more often and promote smaller baskets.
However, there may be a problem with the client application. According to a survey conducted by YouGov last year, 43% said they were trying to avoid paying by long and responsible scans, but according to a report Beck wrote last year, only 2.8% of all transactions originate from technology.
New competitors are threatening scanning and mobile systems, especially smart cars and vision computers.
Beginners like Caper and Veeve have developed powerful AI carts designed to automatically save products, scan and move on the go. Then the customer pays via the card reader in the car.
In addition to boosting the startup, it’s also expected to expand the team going to Amazon . Access to technology and support for AI payments . Technology is expensive. According to Bloomberg, the first store went to the city of Seattle at a cost of more than $ 1 million in hardware. In addition, this does not reduce the overall trade in food products.
But from Beck’s point of view to solve some theft problems
“We redesigned what we want to lose. Beck said. ” There is no malicious robbery of the store. ‘If you don’t sign up, you want to get lucky.’ All that retail theft, when I talked to them, they said there was no loss for us.